Solutions Services Engineer

Remote

Main Responsibilities

— Work closely with the Project Manager to understand client projects and system installations

— Configure client accounts, system settings, integrations, and other parameters according to their needs

— Create and modify content based on client customizations

— Test all processes end-to-end (E2E) to ensure proper system functionality

— Onboard new clients: demonstrate the platform, guide them through setup, and ensure a smooth go-live

— Explain technical details to clients in a clear and simple way

— Support future automation of manual configuration and testing processes

— Understanding of how technical products work.

— Comfortable with system configurations, parameters, integrations, and APIs (no coding required).

— Strong English communication skills, both verbal and written.

— Ability to explain complex technical concepts in a simple way.

— Detail-oriented and capable of thorough testing.

— Experience with SaaS platforms, preferably in retail will be a plus

— Interest in automation and process optimization

— Flexible and productive work with modern tech in a fast-growing company

— Impactful projects in a supportive, collaborative environment