Account Management

Overview

We are an agency dedicated to helping our partners find top-tier professionals. Currently, one of our partners, a successful company in the iGaming industry, is seeking a Account Management to drive client relationships and lead their account management team.

About the partner company:
– Founded in 2020, with over 60 unique online slots developed
– A team of more than 90 professionals, continuously growing
– Two strategically located offices in Europe

Main Responsibilities

– Build and maintain strong, long-term relationships with key clients, acting as their main point of contact and ensuring high satisfaction
– Develop and execute strategic account plans to grow revenue, expand business opportunities, and identify new potential within existing accounts
– Monitor client KPIs, analyze performance, and negotiate promotional terms and additional agreements
– Quickly resolve client issues and address concerns, maintaining trust and smooth collaboration
– Work closely with internal teams (Sales, Marketing, Product) and provide regular updates and reports to senior management

Mandatory Requirements

– 1 years/ 3+ years of experience in account management, including iGaming or IT, with strong leadership and business development skills
– Deep understanding of gaming portfolios, positioning strategies, and client success metrics
– Excellent negotiation, communication, relationship management, and proactive problem-solving abilities
– Proficiency in CRM tools, dashboards, and analytics platforms
– At least Upper-Intermediate English proficiency
– Strong ownership mindset, strategic thinking, analytical skills, multitasking, and ability to take initiative

Nice to have:

– B2B iGaming account management experience
– Familiarity with MGA, GLI, iTechLabs certifications, and compliance standards

We offer

– Hybrid work model: Offices in Warsaw city OR Remote 
– 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
– A-class office, Mokotow, Warsaw
– Competitive salary in the IT field, fixed in €, paid taxes
– 10 days for paid sick leave
– 28 days of paid vacation: 18 and 10 days separately
– State holidays are paid
– Medical Insurance
– Courses/training reimbursement
– Referral bonus, if you bring people as talented as you
– Corporate English courses: business or general, morning or evening schedule
– People-oriented company with the work&life balance
– Opened and friendly communication
– Corporate team buildings and activities