Junior Account Manager

Overview

Main Responsibilities

– Communicating with clients via email, Skype, and Telegram to understand their needs, address inquiries, and provide updates on services

– Client support: assisting in account management, resolving issues, and providing consultations on the company’s products

– Maintaining client documentation: recording all interactions, agreements, and feedback in a CRM system (Jira)

– Tracking and analyzing key metrics: monitoring progress toward financial goals

– Conducting basic market research to identify new trends and competitor activity

Mandatory Requirements

– 1+ years of experience in the iGaming industry, preferably in an Account Management role

– Confidence in working with clients and a focus on meeting their needs

– Ability to effectively organize your work, maintain accuracy in documentation, and handle multiple tasks simultaneously

– Quick learning skills, ability to analyze information, and work with data

– Basic understanding of CRM systems (Jira or equivalents)

– English proficiency sufficient for business correspondence and communication with clients (B2+)

We offer

– Hybrid or Remote work model: Offices in Warsaw city

– 7 hour working day 10:00AM — 6:00 PM (with the lunch break)

– A-class office, Mokotow, Warsaw

– Competitive salary in the IT field, fixed in €, paid taxes

– 10 days for paid sick leave

– 28 days of paid vacation: 18 and 10 days separately

– State holidays are paid

– Medical Insurance

– Courses/training reimbursement

– Referral bonus, if you bring people as talented as you

– Corporate English courses: business or general, morning or evening schedule

– People-oriented company with the work&life balance

– Opened and friendly communication

– Corporate team buildings and activities