Head of Account Management

Poland

Overview

We are an agency dedicated to helping our partners find top-tier professionals. Currently, one of our partners, a successful company in the iGaming industry, is seeking a Head of Account Management to drive client relationships and lead their account management team.

About the partner company:
– Founded in 2020, with over 60 unique online slots developed
– A team of more than 90 professionals, continuously growing
– Two strategically located offices in Europe

Main Responsibilities

– Leadership and Team Management: Leading, managing, and mentoring the account management team, including setting KPI, performance monitoring, and providing ongoing training and support to ensure the team meets its objectives
– Strategic Planning: Developing and implementing strategic plans with clients
– Customer Relationship Management: Building and maintaining strong, long-lasting customer relationships
– Revenue Growth: Identifying opportunities for upselling and cross-selling within existing accounts to drive revenue growth. This requires a deep understanding of the company’s product and service offerings and the ability to match these with customer needs
– Contract Negotiation and Renewal: Overseeing contract negotiations, renewals, and the resolution of any issues or conflicts. This includes working closely with legal and finance departments to ensure contracts are favorable and align with company policies
– Performance Metrics: Establishing and monitoring key account metrics (e.g., customer satisfaction, account revenue growth) to assess the effectiveness of the account management strategy and make data-driven decisions
– Invoicing and debt control

Mandatory Requirements

– Minimum of 3 years of extensive experience in Management
– Leadership, problem-solving, and analytical skills
– Interpersonal, communication, and organizational skills are required
– Strategic thinking and planning
– Customer relationship management
– Technical proficiency
– Adaptability and ethical standards
– English — Upper Intermediate (spoken and written)

We offer

– Hybrid work model: Offices in Warsaw city
– 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
– A-class office, Mokotow, Warsaw
– Competitive salary in the IT field, fixed in €, paid taxes
– 10 days for paid sick leave
– 28 days of paid vacation: 18 and 10 days separately
– State holidays are paid
– Medical Insurance
– Courses/training reimbursement
– Referral bonus, if you bring people as talented as you
– Corporate English courses: business or general, morning or evening schedule
– People-oriented company with the work&life balance
– Opened and friendly communication
– Corporate team buildings and activities