Customer support representative

Overview

We are looking for employees with knowledge of Turkish and English/Russian languages to advise clients in written channels of communication.

We are actively developing and expanding the customer support representative team.

Main Responsibilities

– learn all the necessary information given for work

– help customers through live support (chats, instant messengers and emails, possible hotline or outgoing calls in the future)

– handle customer inquiries appropriately and provide a high level of service

– be ready to work at night

– interact with other departments to resolve issues

– always improve quality and quantity of service

Mandatory Requirements

– knowledge of Turkish and English/(or)Russian languages (starting from B2 level for both languages)

– good written and spoken communication skills in both of these languages

– empathy, be able to multitask, stress tolerance, responsibility, and focus on development and results

– excellent basic computer skills

– ability to work from personal laptop for the first 2 weeks of work during training

We offer

– stable salary + monthly performance bonus

– convenient work schedule: 2/2 with floating days off, 12-hour shift “10-22” (day shift), 12-hour “22-10” (night shift) and possible midnight “12-00” in the future, 15 days off per month

– remote work

– paid probation period after passing the 1-st week of training

– paid holiday

– excellent benefits, training, and development opportunities