Client Service Representative

Ukraine

Overview

Будь-яка мова завжди має культурний контекст – тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI. Потужна R&D командa та приголомшливі умови. 

Main Responsibilities

– manage large amounts of incoming email/phone/chat conversations

– identify and assess clients’ needs to achieve satisfaction

– build sustainable relationships and trust with clients through open and interactive communication

– provide accurate, valid, and complete information by using the right methods/tools

– handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

– follow communication procedures, guidelines, and policies

– take the extra mile to engage with clients

Mandatory Requirements

– fluent English writing and speaking – a must

– proven client support experience

– track record of over-achieving goals

– familiarity with Microsoft Office and CRM systems and practices

– client orientation and ability to adapt/respond to different types of characters

– excellent communication skills

– ability to multi-task, prioritize, and manage time effectively

We offer

– flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)

– possibility of advancement and career growth

– above-average base salary + bonuses

– meals, events, and other benefits

– friendly team and a young atmosphere