Client Service Representative
Overview
Будь-яка мова завжди має культурний контекст – тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI. Потужна R&D командa та приголомшливі умови.
Main Responsibilities
– manage large amounts of incoming email/phone/chat conversations
– identify and assess clients’ needs to achieve satisfaction
– build sustainable relationships and trust with clients through open and interactive communication
– provide accurate, valid, and complete information by using the right methods/tools
– handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– follow communication procedures, guidelines, and policies
– take the extra mile to engage with clients
Mandatory Requirements
– fluent English writing and speaking – a must
– proven client support experience
– track record of over-achieving goals
– familiarity with Microsoft Office and CRM systems and practices
– client orientation and ability to adapt/respond to different types of characters
– excellent communication skills
– ability to multi-task, prioritize, and manage time effectively
We offer
– flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)
– possibility of advancement and career growth
– above-average base salary + bonuses
– meals, events, and other benefits
– friendly team and a young atmosphere